How can I access the shelter?
The shelter is open and staffed with trained counsellors 24 hours per day, 365 days per year. Please call the crisis line for immediate assistance.
Where is the shelter located?
We do not disclose our address to protect the safety of the women and children staying at the shelter.
How can I get to the shelter?
We can provide transportation to residents of the shelter free of charge.
What should I bring with me?
Please try and take with you the following items:
- Identification for you and your children (SIN card, birth certificate, health cards, driver’s license)
- Bank account information and bank cards
- Legal documents (protection orders, custody documents)
How much does it cost?
There is no charge for your stay at the shelter. We provide free housing, food, and counselling for you and your children.
How long can I say at the shelter?
The length of stay is based on an assessment of the needs of each woman or family. Typically, women are granted 30 day stays at the shelter.
Will the abuser be able to find me?
Our services are confidential. We do not give out information about your whereabouts to anyone without your permission. Our facility has built-in security measures and safety practices to ensure your protection.
Is your shelter accessible for a person with a disability?
The shelter is equipped to help women and children with disabilities.
Are pets allowed?
Unfortunately, the shelter is not able to accommodate pets. We will assist you in finding a safe shelter for your animals.
Life at the Shelter
Are residents allowed to drink or use drugs?
Residents are prohibited from consuming alcohol or using drugs while staying at the shelter.
What kinds of rooms are available?
We offer clean and comfortable bedrooms that can accommodate single women or larger families. The kitchen, living room and dining room are shared with other residents. There is also a play area for children.
Is childcare provided?
Residents are responsible for their own children. Though depending on the circumstances and time permitting, counsellors will occasionally mind the children.
Can I continue to work while living in the shelter?
We will devise a safety plan with you to ensure that you can continue to work.
Can I receive visitors in the shelter?
We do not allow visitors in the shelter, except for caseworkers or other advocates.
Can you find me housing?
Counsellors will strive to assist you in securing alternative safe housing for when your stay is over. However, we can only act as an advocate for you and it is your responsibility to complete the necessary steps and paperwork.
What happens after I leave the shelter?
We recommend that you keep in contact with our counsellors and join follow-up individual and group programs. If you are moving out of our region, we will supply you with the appropriate referrals to help you get settled in that area.